RETURN AND EXCHANGE POLICY

Its Tea Time !

Simply return any unused Original Dr. Ming Tea Bags (black or yellow) within 90 days of purchase for a full refund— no questions asked! We’ll even provide a free return shipping label!

But… we do have a slight shipping and handling fee US$4.99 that will be deducted from your original payment.

We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier.

Returns

You can trust that all of our products are held to the highest standards of quality, purity, and flavor!

But just in case we have a 90-day money back guarantee Policy! Valid only to U.S. customers who purchased our products from DrMingTea.com. Refund requests on purchases made via other third-party affiliates or health stores must be directed to the appropriate retailer. Only valid for first-time purchases of a product, and redeemable item(s) must be shipped back to Dr. Ming Tea. Customer may not return the same item for refund more than once.

Please, keep in mind that our Return Shipping fee is $4.99 and the funds go back onto your original payment method, not including shipping costs on your original order.

You'll get a confirmation email as soon as your refund has been processed. Please allow 10-14 business days for Exchanges/Returns to be processed.

We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier.

Original shipping costs are non-refundable. Items purchased outside of the United States are not eligible for returns due to customs issues. "Final Sale” means the specified items are not eligible for return or exchange.

HOW TO SHIP YOUR ITEM(S)

• 1. DO NOT RETURN IN A BOX or large, bulky packaging.
• 2. Securely pack items with labels and tags, inside the original packaging.
• 3. Attach the Return Label to the package.
• 4. Drop off the package within 10 days to your nearest carrier locations.
• 5. We'll issue your refund or exchange within the following 10-14 days of your items arrival to our warehouse.
• 6. IF THE GEL IS DAMAGED DO NOT RETURN IT, DISPOSE OF IT AS YOU WISH.

Hold on ….

The 90-Day Money Back Guarantee is only for first time purchases and delivered within the US

If your order was processed before January 18, 2024 Click here:

Warranty

Did you receive your items damaged or defective? We got your back! Just click below and we’ll take care of it ASAP.

If your order was processed before January 18, 2024 Click here:

ULTIMATE FLASH SALE CAMPAIGN CONDITIONS:

Terms and conditions apply ONLY to marked down products as they are limited in stock.

FREE PRODUCT PROMOS

Free Gifts are only available while supplies last. Limit ONE (1) Free Gift per order. Purchase must meet minimum purchase condition to receive free gift (if applies). Subtotal does not include tax or shipping fees. Free Gifts automatically added to cart once threshold is reached. Free gifts subject to change without prior notice. Free gifts only available while supplies last. Other restrictions may apply.

PROMOTIONAL DISCLAIMER

Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes or shipping and processing charges. Consumer must pay applicable sales tax. No more than one discount code can be applied per purchase. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Dr. Ming has the right to end or modify any promotion at any time. Other restrictions may apply. Promo Codes cannot be applied retrospectively by you or our Customer Experience team.

MISTAKEN RETURNS DISCLAIMER

-All items that are NOT OUR BRAND and are mistakenly returned to our warehouse-

Our Customer Experience Team will proceed to inform the client once the mistaken item arrives at our warehouse; the client has 5 (five) business days to provide us with a return label which we will use to return the package to said client.

IF the client does not reply nor send us a return label within 5 (five) business days then the package will be disposed of. The client must also assume shipping costs for the mistaken return: we will send the client a PayPal invoice for the shipping fee to cover the return label that we originally provided. The package will be shipped out once the shipping fee is paid and the return label is sent to us.

DOUBTS? OUR SATISFACTION TEAM

IS WAITING TO CHAT WITH YOU!

INTERNATIONAL SHIPPING, EXCHANGES AND RETURN

Dr. Ming Tea international shipping charges DON'T include:

• Country specific customs -import -duties -tax fees associated with your package delivery.
• These fees must be paid by the customer directly to the delivery carrier at the time of delivery.
• Charges from Dr. Ming include only the cost of your item(s) and the cost of shipping.
• Additional charges for customs, import, duties, or tax fees must be paid by you.

Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.

DR. MING SUBSCRIPTION PROGRAM POLICY

Recurring Subscription

When starting a Dr. Ming Subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscription is a) cancelled or b) paused.

Pausing Subscriptions

You can pause your subscription or skip your next order. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely.

Canceling Subscriptions

You may cancel or pause your subscription at any time. We do require any changes or cancellations made at least three days prior to your next order date. Please be aware, if you wish to cancel an order less than three days prior to your ship date, Dr. Ming is unable to cancel or issue a refund.

Subscription Returns & Refunds

We ask that you manage your subscription and skip any orders that you do not want shipped to you.

If the subscription preferences are not changed- you will receive your Dr. Ming products on time, automatically shipped to your doorstep!

But wait….. we can help you out with this exchange or returns just by clicking below:

If your order was processed before January 18, 2024 Click here: